"Perhaps
the most extensive attempt at chronicling the lives of the rich has been
made by J.P. Morgan, which enlisted anthropologist Larry Samuel late last
year. The effort was overseen by , a portly,
energetic fellow in Morgan's private banking operation who wields a
research budget of $750,000. In the past, Groncki notes, private bankers
were loath to share names; databases didn't exist, so what anybody knew
about the rich was strictly guesswork. Then, in 1995, Groncki had an idea.
He contacted clients with largely inactive checking account balances of
$30,000-plus at Morgan Guaranty, overnighting them a customer satisfaction
survey that included a $60 boxed book from the Morgan Library. Groncki
discovered something astounding -- rich people do talk to marketers. Some
60% of them answered, and all said their net worth exceeded $1 million."
The Wealth Revolution
The ranks of the New
Rich are exploding. Marketers are taking note.
By LESLIE
P. NORTON
On a chilly
day in November, Larry Samuel found himself pursuing two well-heeled 20
somethings through the trendy SoHo neighborhood of New York City. Samuel,
43, spied on them at Catherine, a store known to carry sexy boots and
expensive handbags trimmed in peacock feathers, then followed the girls to
Fresh, which sells costly soaps made from honey and other natural
ingredients. He trotted along to the Cupping Room Cafe, a boit prized by
its denizens for being "cute." Still later, the bookish, good-looking
Samuel shadowed them to a nightclub, where some boys they knew were
playing in a band.
There is a type of middle-aged New
Yorker that preys on beautiful young women for sport. But on this
particular evening, Samuel, a self-styled cultural anthropologist, was
hard at work. His consulting firm, Iconoculture, hires itself out to spot
trends for marketers. In November, he was on assignment for J.P. Morgan ,
identifying and documenting the habits of the rich.
It's tougher than it sounds. The
rich have long been a secretive bunch, and with good reason. Protecting
assets and status from harm has long been a paramount obsession. Yet the
Maginot Line defending the well-fixed against the huddled masses of the
middle class has given way of late. Consider that, in the United States,
the number of millionaires rose to 7.2 million last year, up from 3.4
million five years earlier, according to Spectrem Group. That's an average
increase of 16% a year, and the New York City-based research firm expects
those numbers to continue growing at a smart 10%-plus a year for the
foreseeable future. And to qualify, people had to have $1 million or more
in investable assets, meaning the value of their homes doesn't count.
Over the same period, the number
of pentamillionaires -- that is, those with investable assets of $5
million and up -- has grown at a staggering 46% annual rate. There are now
590,000 of them in America, according to Spectrem's estimates, up from
90,000 in 1994. Nor does the research firm see the growth of
pentamillionaires slowing anytime soon. By 2004, Spectrem projects that
their number will rise to an astonishing 3.9 million.
To be sure, the pursuit of wealth
is a longstanding national pastime in America. The insightful young French
nobleman Alexis de Tocqueville wrote in 1835: "Men living in democratic
times have many passions, but most of their passions either end in the
love of riches, or proceed from it ..." And while he was hardly the first
to remark on America's materialistic culture, de Tocqueville found its
basis in democratic institutions: "When the reverence which belonged to
what is old has vanished, birth, condition, and profession no longer
distinguish men, or scarcely distinguish them, hardly anything but money
remains to create strongly marked differences between them, and to raise
some of them above the common level. The distinction originating in wealth
is increased by the disappearance or diminution of all other distinctions.
Amongst aristocratic nations, money reaches only to a few points on the
vast circle of man's desires; in democracies, it seems to lead to all."
The democratization of wealth has
been propelled by the explosion of the stock market, the surge in option
compensation, and the boom in Silicon Valley. Today, some 33% of
pentamillionaires' wealth comes from employee options and 24% from
investment returns. According to Spectrem, the total value of the stock
portfolios of wealthy U.S. individuals tripled to $5.75 trillion between
1989 and 1997.
Above that group are the
superwealthy households, which a study by Merrill Lynch/Gemini Consulting
defines as having $30 million or more in liquid financial assets.
Worldwide, this group stood at about 55,000 last year, up 18% from 1998.
Financial assets for this bunch totaled $7.9 trillion last year. Prominent
among the ultras, according to Merrill, are the Internet zillionaires who
launched such enterprises as Amazon.com, eBay, Yahoo and Red Hat.
"T he
wealthy aren't off writing novels these days," observes Jes Staley, head
of private banking at J.P. Morgan's Morgan Guaranty Trust. "They're making
money starting, building and selling businesses." He should know. When
Chase Manhattan completes the acquisition of J.P. Morgan, announced last
week, it will absorb a very healthy private banking business with 15,000
clients and $85 billion under management -- and twice that if you include
assets held in custody for clients.
Much of the wealth of the New Rich
was created by the vastly increased use of stock options as compensation
over the past decade. The value of vested options swelled to $1 trillion
in 1997 from $131 billion in 1989, Spectrem reports. And Bear Stearns has
found that over the past three years, companies in the Standard & Poor's
500 Index expanded stockoption compensation by 48% a year. Meanwhile, the
Merrill Lynch/Gemini Study found that in 1998 alone, CEOs at 92 of the top
200 U.S. firms were each granted options worth more than $10 million.
Overall, these companies granted their employees shares and options in
1998 worth 2% of their outstanding stock.
A rich person in America is as
likely to be a global business owner as a family with inherited wealth or
a dot.com entrepreneur. Their toys are myriad: fancy golf clubs, $2,500
robot dogs, MercedesBenz snowboards, BMW sport-utility vehicles, $70,000
entry-level Hummers. It's to tap this demand that Ferrari, which builds
2,000 of its fiercely elegant $150,000 roadsters each year, bought
Maserati, which makes twice that number of its luxe $75,000 sports coupes.
Yet the business opportunity extends beyond such ephemera. Financial
institutions, for example, are slavering at the prospect of providing the
New Rich with such services as wealth management, generational planning
and tax advice. It's why Charles Schwab paid $2.7 billion this year to
move up the wealth ladder by acquiring U.S. Trust.
Or ask Peter K. Scaturro, chief
executive of Citigroup's Citibank Private Bank, which supplies financial
services to the wealthy -- and where client portfolios average $6 million.
"We are capacity-constrained," Scaturro complains. Citi, which boasts 450
private bankers around the world, expects to add another 100 private
bankers over the next 12 months. But Scaturro says he would add twice that
many if he could find the talent.
Ironic as it sounds, the rich need
help. As net worth increases, much of it is tied up in illiquid
instruments like restricted stocks and limited partnerships. For example,
only about one-third of the assets of people whose wealth is in the $10
million range is liquid, while those with $50 million or more have ready
access to just 15%. Meanwhile, they're often engaging in complex financial
transactions -- exercising stock options, starting and selling businesses,
receiving inheritances. And they readily admit to a need for advice,
particularly regarding trust and estate planning, stockpicking, managing
income and capital-gains taxes, charitable giving and selecting foreign
investments.
The New Money ultras, according to
Merrill, take greater risks than Old Money. They also insist on top
performance and are more demanding. Bent on accumulating even more wealth,
not just preserving it, they require ready access to international tax and
legal specialists and to so-called concierge services. With much of the
New Money from initial public offerings, says Merrill, new ultras are
poles apart from their Old Money counterparts. They're "more open about
their wealth, do not require the same level of secrecy, and do not usually
hold substantial assets in secure offshore accounts. For them, performance
is far more important than location." Thus, strategies to lure such
clients might include offering ready access to initial public stock
offerings and the opportunity to buy into private companies as well.
Dot.commers aside, the rich are
largely an older bunch. By Spectrem's reckoning, 77% of households with $5
million or more are headed by people 55 and up. Having achieved wealth,
they're fixated on philanthropy, wondering how much money to leave their
children while providing adequate incentives for the kids to lead
successful lives. Once you're rich, as Scaturro puts it, "What are you
going to do for the next 40 years?" (We explore one answer to that
question in the following story, Giving It Away .)
Perhaps
the most extensive attempt at chronicling the lives of the rich has been
made by J.P. Morgan, which enlisted anthropologist Larry Samuel late last
year. The effort was overseen by , a portly,
energetic fellow in Morgan's private banking operation who wields a
research budget of $750,000. In the past, Groncki notes, private bankers
were loath to share names; databases didn't exist, so what anybody knew
about the rich was strictly guesswork. Then, in 1995, Groncki had an idea.
He contacted clients with largely inactive checking account balances of
$30,000-plus at Morgan Guaranty, overnighting them a customer satisfaction
survey that included a $60 boxed book from the Morgan Library. Groncki
discovered something astounding -- rich people do talk to marketers. Some
60% of them answered, and all said their net worth exceeded $1 million.
In subsequent
surveys, Groncki discovered clients were wealthier than he originally
thought. About a third had net worth of $15 million and up, but used
providers other than J.P. Morgan. So he set out to learn their behavior,
to anticipate their needs and satisfy them without being asked.
First he enlisted
Spectrem to tweak its annual survey of consumers with more than $500,000,
screening out anybody with less than $1 million. Then he recruited Samuel
of Iconoculture and Bill Cummins, chief of Cummins Marketing Consulting in
Santa Clarita, California. Cummins speaks in deep, unhurried tones and
devises thoughtful questions. Among other things, he asked 300 affluent
subjects to describe the relationship between wealth and freedom, to say
whether wealth is a curse or a blessing, to determine at what point they
felt wealthy, and to outline what they intended to do with their wealth.
Cummins used an unusual method, providing his subjects with the questions
and asking them to phone and leave a message of any length with the answer
when they were ready.
Most had a story. They told him
wealth was a blessing, and some related it to their sense of destiny. It
gave them a sense of purpose and made them feel interesting. Those who
felt cursed did so because "nothing changed in their lives. I guess they
expected orchestral music," Cummins says drily. And for the self-made
wealthy, Cummins discovered, "the notion of freedom is extremely
important. They can't be the person they want to be until they're
wealthy." The reason? Acquiring wealth is hard work. Once they are
wealthy, though, "they can start dictating the terms themselves," he says,
pointing out that this often means retiring early, sharing money with
poorer family members, spending time with grandchildren, playing the great
golf courses, and giving to charity. Such experiences helped define
status. "The true measure of success," says Cummins, "is that you can
define yourself at an earlier stage in life than other people can."
The last piece of the puzzle was
anthropologist Samuel, who would stalk the rich in their native habitats.
A former advertising executive, Samuel holds an MBA from the University of
Georgia and a Ph.D. in American Studies from the University of Minnesota.
In his spare time, he is an obsessive collector of kitsch, possessing
dozens of yearbooks and more than 500 Jim Beam collectible bottles, one
modeled on Bing Crosby's head, another featuring the pate of Glen
Campbell. In 1992, he founded Iconoculture with partners Vickie Abrahamson
and Mary Meehan, and two years ago the trio published a book titled The
Future Ain't What It Used to Be , which identified 40 cultural
"passion points" for marketers, including "bunkering," a trend for
families to withdraw from the world and home-school their children, and "beehiving,"
in which communities are formed around a shared interest in a consumer
brand.
![[chart]](http://interactive.wsj.com/public/resources/images/b-rich_c09152000230805.gif)
For the Morgan study, the partners
started out by reading scores of books, like Bobos in Paradise , an
astute and entertaining analysis of today's "bourgeois bohemians," by
David Brooks. They also read Palm Beach Facts and Fancies , a
statistical guidebook published by the Palm Beach Chamber of Commerce.
Then they divvied up several cities among them, and went to work, making
swift generalizations about each. In the wealthy areas of Washington, for
example, their report to Morgan observed that "houses are evaluated in
terms of their usefulness in entertaining, which is done with a vengeance.
Decorating is generally bland, so houses can be sold and resold with
little redecorating."
The fieldwork also involved
contacting what they called "cultural fluents," individuals who could
guide them through the natural habitat of the well-heeled. Through a New
York interior decorator, Samuel met the two young women he was trailing in
SoHo. He followed them for three days in all.
Samuel also talked to concierges
at fancy apartment buildings and, with a tiny camera, photographed visual
trends at Bergdorf Goodman and other entrepots of the rich. In Palm Beach
alone, he shot 12 rolls of film. He visited yachts and car dealerships,
and checked out every country club until he was thrown out. He and his
partners covered Philadelphia, Chicago, Dallas, Seattle, Orange County,
Los Angeles, San Francisco and Silicon Valley.
The result? The threesome divined
six types that predominate among the wealthy, whose values were expressed
through typical behaviors. One is called "Wired." This person most
recently traveled from New York to San Francisco to Tokyo, idolizes John
Chambers of Cisco Systems, recently bought a home theater, owns a favorite
black leather jacket and an Aibo dog, drives a BMW X5 and reads the
Industry Standard. Another, "Wellville," recently visited a spa in Napa
Valley, venerates Chicago Bulls coach Phil Jackson, recently bought a
bonsai tree, adores Gore-Tex, drives an electric car, meditates and owns a
cat, a fish and a dog.
Other types include "Legacy,"
which keeps corgis, does volunteer work, drives a Mercedes and reveres
Warren Buffett. Then there's "The Good Life," which wears Prada, keeps a
Weimeraner, goes heli-skiing and reads The New New Thing and Cigar
Aficionado Magazine. Next comes "Unplugged," a group that admires Jesse
Ventura, gardens, has rescued a dog from the ASPCA and drives a Chevy 4X4.
Samuel's own favorite group is "Artisan," which recently traveled to
Prague, worships architect Frank Gehry and the glasswork of Dale Chihuly,
spends time collecting, owns a French bulldog, wears vintage Chanel and
drives an Audi TT Coupe.
For now, Morgan has nascent plans
to use these conclusions by organizing recruitment around specific events
-- museum openings for Artisans, say, or golf tournaments for Legacys --
or by advertising in outlets like Spa Magazine or sponsoring spots on
National Public Radio to appeal to Wellvilles and Wireds. Artisans might
also be enticed by displays of regional art in J.P. Morgan offices, while
Wireds might appreciate news and analyses of venture-capital firms and
projects on Morgan Online, the bank's Website. Meanwhile, joining private
banking with the idea of "financial wellness" might draw Wellvilles.
Samuel believes his research has
wider applications than banking. Such values will probably resonate in
future advertising for all sorts of products, he says.
Knowing how advertisers plan to
part us from our money isn't a comfortable prospect. What's more, one
should be warned that the pleasures of wealth can be fleeting, a fact
divined by Tocqueville 165 years ago. "The desire of acquiring the
comforts of the world haunts the imagination of the poor, and the dread of
losing them that of the rich," he wrote. "Many scanty fortunes spring up;
those who possess them have a sufficient share of physical gratifications
to conceive a taste for these pleasures, not enough to satisfy it. They
never procure them without exertion, and they never indulge in them
without apprehension. They are therefore always straining to pursue or to
retain gratification so delightful, so imperfect, so fugitive."
If he were writing today,
Tocqueville might add, "BMW dealers, take note." |